POLICIES

Emergency Care

We recognize an emergency situation can arise and we will do our best to respond to your problem promptly. In the event of a severe situation, go immediately to the Emergency Room and ask them to contact your doctor at 203-487-6177.

Telephone Calls

If you have general questions, please call during regular office hours (Mon,Tue,Wed and Fri 10am to 5pm). If you need the doctor to return your call, she will call you as soon as possible between seeing patients.

After Hours Telephone Calls

There is a doctor on call 24 hours a day, every day. After hours calls go to the answering service who will contact the doctor on call. In a true emergency call 911 or go straight to the Emergency Room at the nearest hospital.

Please restrict telephone calls to the doctor after hours to serious health concerns which cannot wait until the office is open

Prescriptions, Renewals and Referrals

All prescriptions and prescription renewal authorizations should be requested during normal business hours. Adequate time is needed for all prescription renewals. Referrals require 72 hours notice and can not be made after your specialist visit.

Appointments

We schedule all office visits on an appointment basis only. We make every effort to honor all time commitments and we request that you extend the same courtesy. Appointments are available at the following times:

Mon,Tue,Wed and Friday 10am to 5pm

A $120 fee will be charged for missed Physicals unless cancelled 24 hrs prior to scheduled appointment time.

A $40 fee will be charged for missed sick visits unless cancelled 24 hours prior to scheduled appointment time.

Thursdays, Saturdays, Sundays and Holidays

A doctor is on call 24 hours a day 7 days a week for sick emergencies. On Thursdays, Saturdays, Sundays and holidays, the on call doctor will direct you for care.

Fees, Payment and Insurance

If we do not participate with your insurance carrier, payment in full is expected at the time of your visit. You will receive a detailed bill to submit to your insurance company. Copays are due at each visit. Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. It is your responsibility to pay deductibles, co-insurance, copays and any other balance not paid by your insurance company. It is the patient's responsibility to be knowledgeable about their insurance coverage and limitations.

For many years our practice did not charge for copies, and absorbed the costs of copying. Unfortunately, rising administrative and copying costs has forced us to change this policy. The Connecticut legislature recognized that medical offices cannot continue to absorb these costs, and set the fee at sixty-five cents per page and that we have thirty days in which to gather the records.

Questions about billing should now be directed to Nuemd 678-275-8379.